Please allow me to introduce myself. My name is Carmel and I brought my beagle, Nikki in for emergency care on Sunday afternoon the 17th of February.
From the moment I walked through the front door I knew I made the right choice with Metropolitan. Nikki was extremely sick when we arrived in need of a blood transfusion after surgery. The compassion showed to my family was incredible. From the receptionist, to the nurses, to Dr. Yard. We were given the plan of treatment in a very short time by Dr. Yard. Everything was explained in detail to us and as upset as we were we knew she was in good hands. Her blood transfusion was started within an hour and we were told there was nothing more we could do at that point but we most certainly could call back to get an update on her as early as 8:00 that evening. When I did call back each person I spoke to was more courteous and helpful than the next. We visited with Nikki the next morning and again were treated as family. Dr. Yard made it her business to visit with us and give us an update on her progress. Nikki was so happy to see her when she entered the room and that put us even more at ease. She was well enough to be released last evening and even though I thought I couldn’t be more impressed with her care, I was. The nurse Jen who took her to us knew her personality and her likes in just that short time. She was immaculately clean; as though she had been at home the whole weekend.
Your staff and facility are to be commended on the exceptional care Nikki received. Norristown is about an hour drive from our home, but I would never hesitate one moment to take Nikki back to you if the need should ever arise. Please extend our gratitude to Dr. Yard and her staff from my family. They made such a terrible experience for us so very comforting.
Sincerely,
Carmel