Metropolitan Veterinary Associates (MVA) has been strategizing how best to adapt to the COVID-19 pandemic which has now firmly entered our communities. These are uncharted and tense times posing unique challenges. We are implementing some significant changes in how we provide care, in the hope of offering the safest environment for our clients, patients, and team members.
New Telemedicine Appointments
To better serve our pet owning community MVA now has the ability to use telemedicine for specific kinds of specialty appointments. To book an appointment please call (610) 666-1050.
When you call our team will assess if your pet would be a good candidate for a telemedicine visit. If appropriate for your pet you will be offered to schedule a specific time and given instructions for your appointment.
Emergency Services and Appointments
For all emergencies we ask that you call (610) 666-1050 so that our team can discuss the best plan of action prior to your arrival.
For urgent but not emergent medical or surgical needs our dedicated doctors and team will be here for your scheduled appointment. Please expect a call from one of our team members in advance of your appointment.
All annual recheck appointments will be moved to a later date. In these stressful times please be patient with our doctors and support team. All of our clients will be contacted to reschedule as quickly as possible. We will ensure that you can refill any necessary medications your pet may need until their appointment date.
We urge anyone who, in the past three weeks, has had a fever, is coughing, has known exposure, is under quarantine, or has recently traveled to the CDC designated high-risk areas to reschedule or postpone their appointment. If rescheduling is impossible due to the medical needs of your pet, we ask that you arrange for someone who is healthy to accompany your pet. If that is not possible, we will arrange to take your pet as a parking lot drop-off, in a designated area of our parking lot, wearing personal protective equipment (PPE), with virtually no contact with you. All communication will then be done over the phone including questionnaires.
We are also implementing a Curb-Side Check-In for all of our patients. We also ask that each patient be accompanied by only one owner.
To ensure that there is more control over the safety of our hospital environment for patients and staff, we are initiating a Curb-Side Check-In policy. When arriving with your pet please stay in your car and call upon arrival to the hospital. You will be met by team member(s) to collect your pet from outside of the building. Patients who are being discharged or have been treated and are ready to head home will be returned to you in your car.
Whenever possible we will have you fill out questionnaires electronically ahead of time or over the phone as you sit in your car. If not possible and paper questionnaires are used, team members wearing gloves will briefly meet you to accept documents. Your paperwork will be scanned and disposed of.
During your pet’s treatment our doctors and nurses will communicate with you via the phone and email.
Until further notice we are no longer allowing visits to your hospitalized pets. Exceptions may be considered on a case by case basis for animals who are critically ill or require a critical medical decision. We will work directly with the attending doctor to make arrangements.
Thank you all for your understanding. We are all in this together and will get through it together!
As you are aware this is an ever-changing situation. For any changes to protocols we will keep this page as up to date as possible, call and/or email clients as often needed.
Given the current situation, MVA will be stringently requiring all team members displaying any sign of illness to NOT report to work. Each employee has been asked to check their temperature before arriving to the hospital. Our team members are required to thoroughly wash their hands upon arrival to work, after leaving and re-entering the building, and after every client and patient interaction.
We have adopted a hospital-wide ban on hand-shaking, hugging, and general unnecessary close personal contact. When possible, our team members will maintain a safe social-distancing (6ft).
Rest assured that we will continue to have doctors, nurses, and staff available for all of our patients 24/7. To reduce the spread of illness we are reducing the team members inside the hospital to as few individuals as possible. Our doctors have been set up with remote access to reduce their physical time in the hospital, while still continuing to allow for thorough patient care.